Return Policy
Please read this policy carefully. If you have any questions, our support team is happy to help.
Overview
We want every buyer to feel confident purchasing through STM Logistics. This policy outlines how returns, refunds and warranty claims are handled for vehicles purchased through our platform.
Vehicle Condition on Arrival
Every vehicle is inspected and described accurately before listing. If your vehicle arrives with damage not disclosed at the time of sale, contact our support team within 48 hours of delivery with photos and a description of the issue.
Warranty Claims
Most vehicles include a 6-month warranty as stated on the listing. Warranty claims should be lodged with our support team, who will guide you through the assessment and repair process with our service partners.
Cancellations Before Delivery
If you wish to cancel an order after a sale contract has been issued but before payment is confirmed, contact us as soon as possible. Cancellations after payment confirmation may be subject to administration and transport fees already incurred.
Returns After Delivery
Due to the nature of vehicle sales, returns after delivery are assessed on a case-by-case basis and are generally limited to situations where the vehicle does not match its listed description or has an undisclosed defect covered by warranty.
How to Start a Claim
Email our support team with your contract ID, a description of the issue and any supporting photos. We'll respond within 2 business days with the next steps.